Terms & Conditions

TERMS AND CONDITIONS

Welcome to The Pilates Era. These terms and conditions outline the rules and regulations for using our website, booking services, and attending classes at our studio.

By accessing our website or participating in any of our classes, you agree to be bound by these terms.

I.                General Information

This website is operated by The Pilates Era to provide users with access to studio information, class schedules, booking services, and the purchase of class packages and related offerings.

By accessing our website or participating in any class or service offered by The Pilates Era, you confirm that you are 18 years of age or older, or that you have obtained consent from a parent or legal guardian to use our services and attend our classes.

II.             Class Bookings & Payments

All class bookings and package purchases must be made through our online system or at the studio reception. An active account is required to complete any purchase.

Full payment is required at the time of booking to secure your spot or package. Payments can be made via credit card, debit card, or other accepted methods shown on our website.

Packages will begin from the date of purchase and a confirmation email will be sent to your registered account.

III.           Changes to This Agreement

The Pilates Era reserves the right to update or modify these Terms and Conditions at any time, at our sole discretion. Any changes will be posted on our website, and your continued use of the site or our services after such updates will indicate your acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed of any changes. If you do not agree with the current or updated Terms and Conditions, you should discontinue use of the website and our services immediately.

Please read the following studio policies carefully, as they are designed to ensure a safe, respectful, and smooth experience for all clients of The Pilates Era.

By booking a class or using our services, you agree to comply with the terms outlined below.

1.     REFUND POLICY

1.1            All fees paid are strictly non-refundable under any circumstances, unless otherwise stated in the specific terms of the package, promotion, or membership at the time of purchase.

2.     CANCELLATION CLASS POLICY

2.1            Class Cancellation by Client:

-        You may cancel your class booking through your registered account at our website or Mindbody App.

-        Please note that cancellations made less than 12 hours before the class or no-shows will not be eligible to reschedule a class.

-        The 12-hour cancellation policy applies to all cancellation methods, including phone and email.

                   2.2 Class Cancellation by Studio:

-        If a class is cancelled by The Pilates Era, you will be offered to reschedule a class. We will notify you as soon as possible in the event of any cancellation.

3.     LATE ARRIVAL POLICY

3.1            Clients are required to arrive at least 5 minutes before class starts to allow adequate time for check-in and preparation.

3.2            For safety reasons and to avoid disrupting the session, late arrivals will not be permitted once the class has begun.

3.3            Late arrivals will be treated as a no-show and will not be eligible for rescheduling and credits will be forfeited.

4.     PDPA / PRIVACY POLICY

4.1            By using our website, creating an account, or booking a class, you consent to the collection and use of your personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (PDPA).

4.2            Your information will be used only for purposes such as class bookings, communication, safety, and studio management.

4.3            We will not share your data with third parties without your consent, unless required by law.

4.4            You may request to access, update, or correct your personal data by contacting us directly.

Studio Rules & Regulations – The Pilates Era

To ensure a safe and respectful environment for all clients, we kindly ask that you follow the rules below when attending classes at The Pilates Era.

1.                Class Check-In & Punctuality

Clients must check in at least 5 minutes before class begins. For safety reasons and to avoid disruption, late entry will not be permitted once the class has started. Your spot may be given to a waitlisted client if you are not present by the scheduled time. Cancellations made after the 12-hours window or no-shows will result in the forfeiture of your session.

2.               Health & Safety

By attending our classes, you confirm that you are in suitable physical condition to participate. It is your responsibility to consult a medical professional prior to joining, if needed. During class, you are expected to follow your instructor’s guidance at all times to ensure your safety and the safety of others.

3.               Use of Facility

All clients are expected to treat the studio, its equipment, and other members with respect. Misuse of equipment or unsafe behavior may result in removal from the class.

4.               Unexpected Disruptions

In the event of unforeseen circumstances that prevent access to the studio or use of its facilities (e.g. power outage, emergency), The Pilates Era will not be held liable. Any refund or rescheduling will be handled at the studio's sole discretion.

Participant Acknowledgement & Release of Liability

Effective upon registration or participation

To ensure a safe and respectful experience for all, please read the following terms carefully.

By proceeding, you voluntarily agree to the following terms:

i.       You confirm that you are at least 18 years old or have parental/guardian consent, and that you are in suitable physical condition to participate in Pilates or related activities. It is your responsibility to consult a medical professional if you have any health concerns. If you are unfamiliar with any exercise or equipment, you agree to notify the instructor before class begins.

ii.      You understand that all physical activities carry inherent risks. You voluntarily assume full responsibility for any injury, illness, or loss that may occur during your participation. The Pilates Era, its staff, and affiliates will not be held liable for any claims or damages, including those arising from negligence, to the fullest extent permitted by law.

iii.    You agree to follow all safety instructions and studio guidelines. Misuse of equipment, failure to follow directions, or behavior that may pose a risk to yourself or others may result in denied entry or removal from class. Participation under the influence of alcohol or drugs is strictly prohibited. The Pilates Era reserves the right to refuse access when necessary for safety or conduct reasons.

iv.    You are responsible for your personal belongings. The Pilates Era is not liable for any lost, stolen, or damaged items while on the premises.

v.      By proceeding with registration or participation, you acknowledge and agree to these terms and release The Pilates Era from any and all liability related to your involvement in our classes, facilities, or use of equipment.

These Terms & Conditions apply to all users and are binding upon registration or participation.